Shopping on Hacoo can be a great way to find deals, but it can also be confusing for first-time users. This guide covers everything you need to know — from downloading the app and finding discount codes, to solving common issues and avoiding bad purchases.
1. Getting Started with the Hacoo App
To shop on Hacoo, you must download the Hacoo app from the App Store (iOS) or Google Play Store (Android).
✅ Tips for New Users:
- New customer discount: Use code
viwest14. - Existing user codes (change frequently): Try
sses11,ssde11,ssuk11,ssit11,ssfr11. - No free shipping is available, so plan accordingly.
🚫 “Item Not Existing” Error? Fix It Like This:
This issue is usually caused by incorrect language or region settings. Make sure to check BOTH:
- Hacoo app region should match your real location (e.g., UK, Spain, Italy, Germany, France).
- Phone region & language settings must also match your current country.
- After making these changes, delete and reinstall the app for best results.
- If you’re not sure how to adjust your phone settings, a quick Google search will help.
Some users report the app works better on either Wi-Fi or 4G/5G, depending on the device.
⚠️ Regional Restrictions:
If you’re located outside of the supported countries, the Hacoo app may not function due to local regulations.
2. Hacoo Delivery Times & Tracking Info
- Standard delivery time: 2–4 weeks.
- Hacoo’s tracking feature is often inaccurate. Items may still show as “preparing” even after they arrive.
- If your item hasn’t arrived after 4 weeks, contact Hacoo support directly through the app.
3. How Hacoo Works: Multi-Seller Marketplace
Hacoo is a marketplace platform — not a single seller. Your order may come from different suppliers.
Important Info:
- Deliveries may arrive in separate packages.
- Items may be shipped via airmail or sea freight, depending on the seller and shipping method (economy vs. priority).
- Customs can inspect packages, which may cause delays, damage, or even seizures.
- If a parcel is seized, Hacoo usually issues a refund automatically within a few weeks.
- Frequent refund or return requests may result in account bans.
- Larger orders = higher shipping fees. Try splitting orders to save money.
Reminder: No one in this group or on social media can help with order issues — contact Hacoo support for all order-related problems.
4. Sizing Tips & Group Posting Rules
- If an item runs small or large, this will be noted in the product post (if known).
- Unsure about size? Buy two sizes and resell one if needed.
- I only confirm a product is branded if I’ve verified it myself.
- Photos shared in this website are original and must not be used elsewhere.
5. Returns, Refunds & Account Safety
You can request refunds or returns via the Hacoo app, but success is not guaranteed.
- Too many refund attempts may lead to your account being banned.
- I personally avoid returns and resell items instead.
- Remember: Hacoo is a business — abusing returns may lead to account issues.
🔄 Join our Buy & Sell Facebook group here:
👉 Hacoo-Saramart-Vinted Official
6. How to Search for Items on Hacoo
Searching within the Hacoo app can be difficult. For the best experience:
✅ Use our group links and search:
- Use keywords like
p6k,n1ke,viweston website or check our shop page (🔍) to find products - If it’s not showing up, the item may be sold out or currently unavailable.
⚠️ Note:
- We sometimes distort brand names (e.g., “n1ke”) to avoid Google moderation.
- Some product links are temporary and may only work for a few hours.
Need help finding something specific? Ask in our chat hellper
7. Branded Items vs. Dupes – What to Expect
- The Hacoo app does not display brand names.
- I post real photos of the actual products you’ll receive.
- Some products are authentic, but many are replicas or low-quality dupes.
- That’s why this group exists — to help you avoid bad buys.
Final Tip:
- Stick to verified links posted in this website to avoid disappointment.
- Want to take a risk shopping independently? That’s your choice — but don’t blame me if it goes wrong. 👍🏻
If you found this guide helpful, feel free to share it to help others get started!
Also don’t forger about hacoo partner – yepexpress, our website – https://yepexpress.store/
